Frequently Asked Questions

Find answers to the most common questions about our products, orders, and shipping below.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways. For more details, visit our Payment Policy.

How long does shipping take?

Orders are processed within 2–3 business days. Once shipped, delivery takes 7–12 business days. Total estimated delivery time is 9–15 business days. We currently ship to the United States only. For full details, visit our Shipping Policy.

Is shipping free?

Yes! We offer free shipping on all orders over $100. For orders under $100, a flat rate of $4.95 applies.

Can I return a product?

Yes, we offer a 30-day return policy. Items must be unused, unworn, with tags and in original packaging. To start a return, contact us at support@zanimoworld.com. For full details, visit our Return & Refund Policy.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item sent by us.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also visit our Track Your Order page for more information.

What if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery window (9–15 business days), please contact us at support@zanimoworld.com and we will investigate with the carrier on your behalf.

How can I contact you?

You can reach our support team at:

Email: support@zanimoworld.com
Phone: +1 307 855-0460

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response Time: 24–48 business hours
Emails received during weekends or holidays will be answered on the next business day.